Mentors Comment: Introduction should mention the essence of EI in one’s own word. Furnish example to bring clarity.

Further talk about practical aspects of applying Emotional Intelligence in administration and the reasons for it rather than defining what an Emotional Intelligence is (here)? We need practical aspect i.e. application part.

Then, bring the modern concept on the ways of applying Emotional Intelligence in order to bring effectiveness and efficiency in administration.

Mention various ways in applying EI in administrative practices like self awareness, self management, social awareness and relationship management etc…

Model Answer:

Introduction:

• Emotional Intelligence is the ability to “Recognize, understand and manage our own emotions Recognize, understand and influence the emotions of others In practical terms, this means being aware that emotions can drive our behavior and impact people (positively and negatively), and learning how to manage those emotions — both our own and others — especially when we are under pressure.”
• Emotional intelligence is a very important skill in leadership. It is said to have five main elements such as self-awareness, self-regulation, motivation, empathy, and social skills.

Main Body

• Emotional Intelligence (EI) helps person in effective decision making and build relations with society. Emotional intelligence is enumerated through deep listening to oneself and listening to others. People with high emotional intelligence recognize how to listen to their emotions and control their intensity so they are not influenced by others. Such Emotional Intelligence influences the kind of relations one shares with its environment and people.
• Public servants have to deal with various situations involving tolerance, empathy, compassion, dedication and trust which require strong level of Emotional Intelligence to deal with the situation.
• The today’s world has focused on popular four in applying emotional intelligence in administrative practices: Self Awareness, Self Management, Social Awareness and Relationship Management.
• Emotional Self-Awareness: This means knowing what one feels and why. It is the ability to effectively read how one reacts to cues in the environment and be aware of how one’s emotions affect performance. It also involves two sub-components i.e. Accurate Self Assessment and Self Confidence.
• Emotional Self Management: It makes us free from being a prisoner of our feelings. It is what allows the mental clarity and concentrated energy that leadership demands, and what keeps disruptive emotions from throwing us off track. It involves Emotional Self Control, Transparency, Adaptability, Achievement Orientation, Initiative and Optimism as sub components.
• Social Awareness: It allows a leader to monitor and adjust strategy, direction and work toward accomplishing a shared vision. It helps a leader know when to push and capitalize on the momentum of the group and when to pull back and encourage reflection and collective re-examination of purpose and priorities. It comprises of three social competencies: Empathy, Organizational Awareness and Service Orientation.
• Relationship Management: In the leadership setting, relationship management is building rapport and nurturing the capacity in others to share leadership. Relationship management is cultivating webs of relationships, finding common ground, and using shared vision to motivate people to move forward toward accomplishing a mission or goal. It involves seven social competencies: Developing Others, Inspirational Leadership, Influence, Conflict Management, Teamwork and Collaboration, Change Catalyst and Building Bonds.

Conclusion:

• By applying above Emotional Intelligence, effectiveness and efficiency in administration and relationship can be brought. This will also enhance the reputation of individual having EI and the organisation s/he works for.