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[pib] India showcases CPGRAMS at 3rd Biennial Pan-Commonwealth Meeting in London

IOCRPrelims Only | International Relations | Mains Paper 2: Bilateral, Regional and Global Groupings and agreements involving India
Note4Students

From UPSC perspective, the following things are important :

Prelims level: Commonwealth of Nations, CPGRAMS

Mains level: NA

Why in the news?

India’s Centralised Public Grievance Redress and Monitoring System (CPGRAMS) received global recognition during the 3rd Biennial Pan-Commonwealth Heads in London.

What is CPGRAMS?

  • The primary objective of CPGRAMS is to provide citizens with a user-friendly mechanism to register complaints or grievances related to various government departments and agencies.
  • It is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
  • It was created in June 2007 by the Department of Administrative Reforms & Public Grievances.
  • It has been designed in-house by the National Informatics Centre team.
  • Prime Minister is the supreme head of the CPGRAMS.

Key functions of CPGRAMS include:

  • Grievance Lodging and Tracking: Citizens can lodge grievances online and track their progress using a unique registration number generated by the system.
  • Role-Based Access: Every Ministry and state have role-based access to this system, ensuring that grievances are forwarded to the concerned Ministries or Government Departments.
  • Appeal Facility: CPGRAMS provides an appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer.
  • Feedback Mechanism: After the closure of grievance, if the complainant is not satisfied with the resolution, they can provide feedback. If the rating is ‘Poor’, the option to file an appeal is enabled. The status of the Appeal can also be tracked by the petitioner with the grievance registration number.

Issues that are NOT taken up under CPGRAMS:

  • Subjudice cases or any matter concerning judgment given by any court.
  • Personal and Family disputes.
  • Right to Information (RTI) Queries.
  • Anything that impacts upon territorial integrity of the country or friendly relations with other countries.
  • Grievances of Government employees concerning their service matters including disciplinary proceedings etc because there is already a mechanism for addressing these issues.

What is the Commonwealth of Nations?

  • The Commonwealth of Nations is an intergovernmental organization of 53 member states that are mostly former territories of the British Empire.
  • It dates back to the first half of the 20th century with the decolonization of the British Empire through increased self-governance of its territories.
  • It was originally created as the British Commonwealth of Nations through the Balfour Declaration at the 1926 Imperial Conference.
  • It was formalized by the UK through the Statute of Westminster in 1931.
  • The symbol of this free association is Queen Elizabeth II, who is the Head of the Commonwealth.
    • Membership: Based on free and equal voluntary cooperation.

History of its creation

  • The Commonwealth was created in the early 1900s when nations that were formerly a part of the British Empire began to secede.
  • India is one of the founding members of the modern Commonwealth.
  • India’s first Prime Minister, Jawaharlal Nehru, played a key role in the creation of the modern Commonwealth in 1949, Indian policy-makers over the years have considered it as a relic of empire and steeped in colonial legacy.

Working of Commonwealth

  • Commonwealth members have no legal obligations to one another.
  • Instead, they are united by language, history, culture and their shared values of democracy, human rights and the rule of law.

Actual functioning: Commonwealth Heads of Government Meeting (CHOGM)

  • CHOGM which takes place every two years is a platform for all Commonwealth leaders to meet and discuss issues about the Commonwealth.
  • The motto behind the meeting is to reaffirm common values, address the shared global challenges and agree on how to work to create a better future.

 

PYQ:

[2012] With reference to consumers rights/privileges under the provisions of law in India, which of the following statements is/are correct?
1. Consumers are empowered to take samples for food testing.

2. When a consumer files a complaint in any consumer forum, no fee is required to be paid.

3. In case of death of a consumer, his/her legal heir can file a complaint in the consumer forum on his/her behalf.

Select the correct answer using the codes given below:

(a) 1 only

(b) 2 and 3 only

(c) 1 and 3 only

(d) 1, 2 and 3

[2016] The plan of Sir Stafford Cripps envisaged that after the Second World War,

(a) India should be granted complete independence

(b) India should be partitioned into two before granting independence

(c) India should be made a republic with the condition that it will join the Commonwealth

(d) India should be given Dominion status

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