As a district collector you are overseeing the post-flood relief operations in your district. While going through the progress made you realise that relief operations have been particularly sporadic and ineffectual in a particular village of the district. On further investigations you come to know that the district is mostly inhabited by people considered historically “lower class”.
(1) What immediate steps you shall undertake to sensitize your officers against class biases in relief operations.
(2) What long term plans, in your opinion, shall ensure that such incidents do not recur.