Q.12) There is a popular station House Officer of an urban police station. Under his jurisdiction, several cases of Motor Bike/Scooter theft, mobile phone theft and pickpocket have been reported. Most of these cases have not been properly attended and investigated by thepolice. The citizens are annoyed because of this. The SHO has decided to bring a citizen charter to focus on these issues in a time bound manner.

Suppose you are SHO of the concerned Police Station. Draw out a citizen charter and suggest how you will bring continuous improvement in the charter. Also discuss merits/ demerits of your citizen charter.