Mentors Comments:
- https://www.scu.edu/ethics/focus-areas/leadership-ethics/resources/the-ceo-of-starbucks-and-the-practice-of-ethical-leadership/
- Discuss what would be your response and how will you handle various ethical issues involved in the question.
- Discuss the ethical issues at hand. E.g Bias and racism; lack of application of mind and retrieval of facts necessary for action etc
- Take the help of the article attached to the question and frame your answer.
Answer:
- Discuss what would be your response and how will you handle various ethical issues involved in the question.
- As the CEO of Starbucks first I would issue a statement of apology to the people who were arrested in the incident due to bias and also apologise to the stakeholders as Starbucks does not have any company policy for asking the customers to leave if they have not bought anything.
- I would take full responsibility for the actions of my employees, and acknowledge that Starbucks customers were hurt by the arrests.
- The apology also would have a detailed actionable steps Starbucks leadership would follow to learn from the situation, including meeting with community stakeholders to learn what they could have done better.
- I would ensure that employees would receive more training, including about when to call authorities and ensure that the company would conduct a thorough analysis of the practices that lead to this incident.
- I would also meet with the two men arrested face to face to involve them in dialogue on what Starbucks needed to do differently.
2. Discuss the ethical issues at hand. E.g Bias and racism; lack of application of mind and retrieval of facts necessary for action etc
- Bias towards certain community:-
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- In this scenario, the manager was suspicious just because the men were of a particular community.
- Lack of ability to retrieve facts correctly:-
- As an organ of law enforcement, the police should have found the truth and then take action but they just believed the words of the store manager and made arrests.
- Even the customers have not made efforts to convince the officers that the men in question have not done anything wrong
- Lack of clear policy guidelines by Starbucks on which managers need to act before taking any action.
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Along with the ethical dilemma, you have to show your leadership skills here.
Whatever you have discussed is fine in (a). Just add a couple of more points like taking full responsibility for the actions of your employees, meeting the affected individuals who were arrested and taking their inputs on how to improve our organization’s efficiency in public dealings. These dimensions will showcase your leadership skills to the examiner and will improve your marks.
Very good discussion in part (b). The dimensions covered there are perfect and well explained,
Good language here.
The overall structure is decent and points are lucid