Q.4 Effective public service delivery requires a citizen centric system. Citizen’s Charter is seen as an important tool to ensure such a system, but it is not achieving its objectives. Why? Discuss measures to make it more effective? (10 Marks)

Mentor’s Comments-

  • Introduce your answer by  briefly defining citizen’s charter and citizen centric administration.
  • Next, describe the Citizen’s Charter and its role in making a system citizen centric. Also, discuss various issues affecting the Citizen’s Charter.
  • Then suggest various measures to improve the Citizen’s Charter. Conclude by summarizing your arguments.
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