Q.4 “Information sharing is the key to the Government’s goal of delivering better, more efficient public services that are coordinated around the needs of the individual.” In light of the statement, explain the essentials of information sharing and citizen charter in public service.(10 Marks)

Mentor’s Comments-

  • In a few introductory lines define what is information sharing and citizen’s charter.
  • Explain the following in the main body of the answer:
    What is meant by citizen charter?
    What are the objectives of the citizen charter?
    Information sharing and its role in good governance
  • Give examples and justify their role in public services.
  • Conclude with the importance of these in public services and good governance in general.
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