The Citizens’ Charter is an ideal instrument of organizational transparency and accountability, but it has its own limitations. Identify the limitations and suggest measures for greater effectiveness of the Citizens’ Charter. 10 marks

Mentor’s comment-

In the introduction you can start by briefly describing the key features of citizen’s charter and talk about its evolution.
In the body you can deal with 2 parts – Identify the limitations of Citizen’s Charter. Explain these limitations with examples and case study. Suggest measures for greater effectiveness of Citizens’
Charter, here also quote examples and brief on the possible ideas that need to be adhered.
Conclude with way forward.