The Union Government has informed that the ‘E-Daakhil’ portal for consumer grievance redressal is now operational in 15 states and Union Territories (UTs).

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E-Daakhil

• The Consumer Protection Act, 2019, which came into force on July 20, 2020, has a provision for e-filing of consumer complaints in the consumer commissions and online payment of the fees for filing a complaint.
• A web application for e-filing of consumer complaints named ‘edaakhil.nic.in’ has been developed by NIC for the purpose.
• E-filing was launched by the National Consumer Disputes Redressal Commission (NCDRC) on September 7, 2020.
• Delhi was the first state to implement it on September 8, 2020.

Features of the portal

• The E-Daakhil portal empowers the consumer and their advocates to file the consumer complaints along with payment of requisite fees online from anywhere for the redressal of their complaints.
• It facilitates the consumer commissions to scrutinise the complaints online to accept, reject or forward the complaint to the concerned commission for further processing.
• The digital software for filing consumer complaints has many features like e-notice, case document download link and virtual hearing link, filing written response by the opposite party, fling rejoinder by complainant and alerts via SMS/e-mail.
• To facilitate the rural consumers for e-filing, it has been decided to integrate the common service centres (CSC) with the E-Daakhil portal.

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