- What should be Sneha’s course of action?
- How would she justify what she chooses to do?
- In this case, how is medical ethics compromised with vested personal interest?
As Warren Buffett once said, “It takes 20 years to build a reputation and five minutes to ruin it.“ In Sneha’s case, being entrusted with the responsibility of managing the procurement for a super-specialty center requires her to prioritize transparency, fairness, and ethical standards over personal considerations.
Guiding Principle – “स्वार्थसंपन्नं कर्म न धर्माय कल्पते” (Svārthasaṃpannaṃ Karma Na Dharmāya Kalpate) – “Actions driven by self-interest do not lead to righteousness.”
Course of Action for Sneha:
- Declare the Conflict of Interest to the hospital management and procurement committee. This will ensure honesty and transparency, upholding professional ethics.
- Recuse Herself from the Decision-Making Process: She can delegate the responsibility of vendor selection to an impartial subcommittee. This demonstrates a commitment to objectivity and fairness.
- Follow Hospital Governance Guidelines on procurement and conflict of interest, seeking advice from the legal or compliance department if needed.
- Establish Transparent Procurement Criteria: These criteria should focus on aspects like quality of equipment, pricing, warranties, after-sales service, and vendor reliability.
- Engage a Diverse Committee consisting of members from diverse departments (medical, financial, technical), allowing for multiple perspectives in the decision-making process.
- Maintain Complete Documentation of the Process including all communications, evaluations, and justifications for the final decision. This creates a transparent paper trail that can be reviewed if any concerns arise later.
- Consider External Auditing or third-party evaluation of the procurement process to further ensure fairness and transparency.
- Communication with Vendors – Equal treatment and Clear communication about timelines, expectations, and selection criteria should be maintained.
- Handle the Outcome with Integrity: Regardless of whether her brother’s company is selected or not, Sneha should ensure that she communicates the decision in a professional and transparent manner, especially within her family and among the stakeholders.
Justification for Sneha’s Decision:
- Transparency and Integrity: Declaring the conflict of interest and recusing herself shows professional integrity, demonstrating that Sneha prioritizes the hospital’s interests over personal ones.
- Fairness in Procurement:mDelegating the decision-making process ensures fair competition among vendors and guarantees that the hospital gets the best value for its investment.
- Maintaining Reputation: By stepping aside, Sneha avoids any appearance of impropriety, preserving both her own reputation and the hospital’s credibility.
- Protecting Long-Term Trust that the hospital management and colleagues have placed in her, avoiding any backlash or future doubts about her judgment.
- Setting Ethical Precedents: By handling the situation ethically, Sneha sets a strong example for others, reinforcing virtue ethics, which emphasizes character and moral integrity.
How Medical Ethics is Compromised with Personal Interest:
- Compromised Patient Care: Awarding a contract to her brother without merit risks compromising equipment quality, ultimately affecting patient care.
- Breach of Professional Ethics: Favoring family in procurement violates impartiality, a core principle under the Indian Medical Council Regulations (2002).
- Conflict of Interest: It leads to decisions that benefit an individual (in this case, Sneha’s brother) over the hospital’s duty to prioritize patient welfare and cost-effectiveness.
- Erosion of Trust: Favoring a family member could lead to suspicion and distrust among colleagues, other vendors, and hospital stakeholders.
- Ethical Duty to Patients: The principle of non-maleficence—“do no harm”—is core to medical ethics.
- Negative Impact on Professional Integrity: Sneha’s involvement in awarding a contract to her brother could result in allegations of nepotism, damaging her own professional integrity and future career prospects, especially if suboptimal products are delivered.
- Violation of Fiduciary Duty: Sneha’s fiduciary responsibility to the hospital is compromised by personal interests.
“Integrity is doing the right thing, even when no one is watching.” — C.S. Lewis
By choosing to prioritize integrity and transparency, she can ensure that her decisions serve not only her brother’s interests but, more importantly, the well-being of the patients and the reputation of the hospital.